General terms

Users must be authorized to enter into contracts and to use Lumvora services for lawful business purposes. Use of Lumvora services for illegal activities or in violation of applicable laws is prohibited.

Users must be at least the age required by applicable law to form a binding contract. If you represent an organization, you confirm you have authority to bind that organization to these terms.

Services must be used in a manner consistent with applicable laws, regulations, and professional standards. Prohibited uses include activities that infringe rights of others, facilitate fraud, or violate export controls.

Access to Lumvora services may be restricted in certain jurisdictions. It is the user's responsibility to ensure access and use comply with local laws in Malaysia or other applicable jurisdictions.

When you create an account with Lumvora you are responsible for maintaining accurate information and safeguarding account credentials. Account creation may require provision of identifying information and business details.

You agree to provide and maintain accurate, complete, and up-to-date information. Lumvora may suspend or limit access to services where information is incomplete or inaccurate.

Keep your account credentials confidential. Notify Lumvora promptly if you suspect unauthorized access. Lumvora implements security measures but cannot be held responsible for losses resulting from compromised credentials due to user negligence.

Accounts and any licenses granted are personal to the user and are not transferable without Lumvora's prior written consent.

If you believe your account has been compromised, contact Lumvora immediately through the contact details in these terms so we can contribute and take appropriate measures.

Lumvora may suspend or restrict access to accounts for suspected misuse, security concerns, non-payment, or violation of these terms. Suspension decisions are taken to protect systems, users, and data.

Lumvora provides enterprise legal consulting services, including compliance reviews, contract advisory, risk assessment, and training. Service scope and deliverables for any engagement will be set out in a separate engagement letter or statement of work.

Service features, availability, and content may be updated from time to time. Changes that materially affect a contracted engagement will be communicated to the client in writing and managed per the engagement terms.

Lumvora aims to make services available on a continuous basis but does not warrant uninterrupted access. Scheduled maintenance and unforeseen outages may affect availability.

Users must comply with rules designed to protect Lumvora's services, staff, and other users. Prohibited conduct includes the following:

• Using the service for unlawful activities or to facilitate wrongdoing.
• Attempting to access other users’ accounts or data without authorization.
• Interfering with the operation or security of Lumvora systems.
• Submitting false, misleading, or fraudulent information to Lumvora.
• Circumventing technical or access controls, including scraping or automated data harvesting.
• Impersonating Lumvora representatives or misrepresenting the nature of communications.
• Using Lumvora branding or activity without prior written permission.

Clients may provide documents, data, or other content to Lumvora to facilitate consulting services. Such user content is subject to these terms and any confidentiality provisions in separate engagement agreements.

You retain ownership of user content you submit to Lumvora, subject to any rights you grant in these terms or in an engagement agreement.

By submitting content, you grant Lumvora a non-exclusive, limited license to use, reproduce, and analyze the content as necessary to provide services. This license is limited to purposes of performing the engagement.

You are responsible for ensuring that user content does not infringe third-party rights, and that appropriate consents and legal bases exist for Lumvora to process any personal data included in submitted materials.

Lumvora may retain copies of user content for recordkeeping, compliance, or archival purposes in accordance with applicable law. Requests for deletion will be handled per the privacy policy and contractual terms.

All intellectual property rights in Lumvora's pre-existing materials, methodologies, templates, and deliverables remain the property of Lumvora unless otherwise agreed in writing. Client materials remain the property of the client.

• Clients may not copy, modify, resell, or redistribute Lumvora proprietary materials without written permission.
• Any use of Lumvora intellectual property beyond the scope of the engagement requires prior written authorization.
• Use of Lumvora activity, logos, or branding requires explicit written consent.

Certain Lumvora services are provided for a fee. Fees, invoicing, and payment terms are set out in the engagement letter or pricing schedule provided at the outset of the engagement.

Pricing is determined based on the scope of work, resources required, and prevailing rates. Quoted prices apply for the period specified in the proposal or engagement letter.

Payments are due as specified in the engagement agreement. Accepted payment methods will be listed in the invoice. Late payments may result in suspension of services.

If subscription services are offered, terms of renewal, billing frequency, and cancellation will be set out in the subscription agreement or proposal.

Refunds, when applicable, will be considered in line with the terms of the engagement and evidence of non-performance or material breach. Refunds are processed in a timely manner where applicable and subject to any contractual terms.

Cancellation of services by either party should follow the notice provisions in the engagement letter. Fees for work performed up to the time of cancellation are payable.

Clients are responsible for applicable taxes, duties, or similar charges associated with services, except where Lumvora is required to collect such taxes under law.

Lumvora may adjust fees for future periods with notice. Any change that affects an existing contracted engagement will be handled in accordance with the engagement terms.

Failure to pay may result in suspension of services, accrual of interest on overdue amounts, or termination of the engagement in accordance with contractual provisions.

Information provided by Lumvora is intended for general informational and consulting purposes and should not be treated as definitive legal advice. Specific legal advice requires analysis of all relevant facts and laws. For formal legal opinions, engage qualified legal counsel through a separate agreement.

To the maximum extent permitted by law, Lumvora's liability arising out of or in connection with these terms or the services provided is limited to direct damages up to the total fees paid by the client for the relevant engagement. Lumvora is not liable for indirect, incidental, special, or consequential losses.

Lumvora may integrate or rely on third-party tools and services to deliver certain aspects of its offerings. Use of third-party services is subject to the third party's terms and Lumvora accepts no responsibility for their performance or policies.

Either party may terminate an engagement in accordance with the termination provisions in the engagement letter. Lumvora may suspend or terminate services for material breach, non-payment, or where continued provision of services would violate law.

On termination, outstanding fees and expenses become payable. Lumvora will provide reasonable assistance to transition work where agreed and subject to payment of outstanding fees.

The handling of personal data in the course of engagements is governed by Lumvora's privacy policy and any data processing agreements executed between Lumvora and the client. Personal data processing will comply with applicable Malaysian laws.

Lumvora may communicate by email, phone, or other means specified in the engagement. Electronic communications are used for convenience; sensitive information should be shared through agreed secure channels.

Lumvora may update these Terms of Service. Material changes affecting ongoing engagements will be communicated to clients. Continued use of services after changes indicates acceptance of the revised terms.

These terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts of Malaysia.

Parties will seek to resolve disputes through good faith discussions and, where appropriate, mediation before initiating court proceedings. Formal proceedings, if necessary, will be conducted in Malaysia in accordance with applicable law.